Can I buy products online directly from your website?
No, unfortunately not. We are not set up as an online retailer as we prefer to make sure that you are leaving with the product that is perfect for you. We find it is very hard to judge what you are buying online, and prefer to keep things in store for this reason. We open all packages and make sure that what you are buying is what you want.
Do you carry lubricants for women with sensitivities?
We certainly do. All our staff members are trained to help you find a lubricant that won’t cause you any problems. We have a couple of brands in particular that we recommend including some organic and vegan friendly options. Some of our brands even stop the spreading of certain bacteria that can cause yeast infections. If you have sensitivities, we will most definitely be able to find the perfect lubricant for you.
Will Doctor Love keep my personal information private?
Of course! At Doctor Love, we know that a large part of entering an adult store is confidentiality. Our teams treat everybody with equal respect, and we know that for some it is not easy to even get your foot in the door. Welcome to Doctor Love, where we make sure that all your personal questions and information stays between you and your sales associate. We also do private shopping sessions for those who are concerned regarding confidentiality. These sessions allow you the one-on-one time with a sales associate who will be very respectful towards all your questions, and who can provide you with the answer to your most personal questions. Call the store nearest you to book your private shopping experience any time!
Do you guys do returns or exchanges on products?
At Doctor Love our policy is no returns or exchanges – no exceptions. We have an amazing reputation for not accepting any product back once it has left the store. The simple question that we ask is, “Would you shop here if you knew we were taking back products?” And the answer is no. We follow strict guidelines regarding this. We do everything we can to make sure that everyone knows our policy before they leave the store. Every toy gets tested at point of sale to ensure that everyone is completely satisfied with their purchase to avoid such problems.
Do you sell the We-Vibe?
Of course we sell the We-Vibe, as it is one of the all-time best-selling couple’s toys. We have had each generation as they have come out, with newer and better versions. The latest version is the We-Vibe 4 with an upgraded silicone, USB rechargeable, remote control, and updated functions. The We-Vibe comes pre-charged and with a free toy cleaner at each of our locations for your convenience!
Do you sell plus-sized lingerie?
Doctor Love has spent countless hours sourcing out lingerie in a great range of sizes. We carry everything from small to 3x. Not every collection comes in plus size, but we always make sure to have an elegant selection of queen-sized lingerie for the beautiful full-figured women at each of our locations.
What is your best seller?
This is something that we get asked a lot, but the problem is that each category in our stores has a best seller. Not to mention that, at each location, we have different top-selling items as well. If you have an interest in a particular category, we can certainly recommend some fun and interesting items that sell well for us. Our best advice is to get you to stop in and take a look at the huge array of items we carry so you can experience for yourself first-hand the latest and hottest products that the adult world has to offer.
I want a toy that is going to last a long time. What do you suggest?
We have a huge selection of toys at each of our stores, but in almost all cases we are going to recommend that you take a look at toys that come with a warranty. Most toys are sold as novelty only, whereas particular brands that include warranty are providing you a guarantee with their product. They are typically much higher priced than your average toy, and are usually made out of a higher grade of materials such as medical grade silicone. If you want quality, we can take you through a range of options that will fit your budget and provide you with a lengthier term of pleasure!
I need more batteries for my toy – Do you guys sell them?
At Doctor Love, we try and make sure that everyone has everything they need before they leave the store. We will often ask if you need batteries to accompany your toy purchase before you leave. We sell a large range of batteries including AA, AAA, N, 12V, C, and LR44. Be smart about where you purchase your batteries as some places will charge you an astronomical amount for the smaller batteries deeming them “watch batteries.” We are always stocked with batteries, so you know where to find them.